How do I contact a Swisher representative?
Send your name, address, and contact information to firstname.lastname@example.org. You can also contact us at 800-874-9720.
I have concerns/issues with the quality of a Swisher product.
Swisher strives to produce the finest quality products available. If we fail to meet your expectations, submit any concerns by contacting us with our Online Support Center or by phone at 904-353-4311 ext. 5566.
How do I place an order?
Swisher ships to licensed wholesale distributors only. For more information, contact your local sales representative.
Can I order my cigars online?
We do not sell our products directly to consumers. However, if you search online, many independent retailers carry our products.
I cannot find a store that sells my favorite Swisher cigar. What should I do?
Send us a note on our Online Support Center, and we will try to help you track down a store near you that carries the Swisher product you prefer. Please note, if you are looking for a Limited Edition, there is a strong chance that the store where you purchased them before sold out and they are no longer available to order.
How do I request tax information/access previous invoice history/monitor order status/download fact sheets?
All of this can be done from our Swisher Customers website or by contacting customer service at 800-874-9720.
What is the product return policy?
Swisher is backed by a 100% satisfaction guarantee. Stale or damaged product can be exchanged for new product by one of our sales representatives at any time.
Can Swisher create my in-store planogram?
Our team of highly trained sales experts will assist in getting your OTP section looking great to maximize your profits! Ask your Swisher representative about different solutions that might benefit your store.
- How do I track my order?
An item I want is backordered. When can I expect to get it?
Contact your Swisher representative for insight on when that particular item should be restocked. Some items may take several weeks to replenish.
How can I get on your EMAIL List?
How do I get off your EMAIL List?
Unsubscribe by using the link at the bottom of any email you receive from us.
When do coupons expire?
Swisher will honor any coupon 6 months past the printed expiration date. For help regarding coupon submission, redemption and payments, please contact Inmar Trade Relations at 800-285-7602.